Refund & Return Policy
At Khusha Creations, we take great care in crafting and packaging our products. Your satisfaction is important to us, and we aim to provide a fair and transparent refund policy.
Returns Eligibility
We accept returns only under the following conditions:
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The product is damaged during transit
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The product received is defective
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The wrong product was delivered
To be eligible for a return, the issue must be reported within 48 hours of delivery, along with clear images or videos as proof.
Non-Returnable Items
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The following items are not eligible for return or refund:
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Customized or made-to-order products
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Products damaged due to misuse or mishandling
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Items returned without original packaging
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Products reported after the return window
Return Process
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Contact us at support@khushacreations.com within 48 hours of delivery
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Share order details along with images/videos of the issue
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Our team will review the request and respond within 2–3 working days
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Approved returns will be processed accordingly.
Refunds
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Once the return is approved, refunds will be processed to the original payment method
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Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider
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Shipping charges are non-refundable unless the issue occurred due to our error
Replacement Policy
In eligible cases, we may offer a replacement instead of a refund, depending on product availability.
Cancellation Policy
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Orders can be cancelled only before dispatch
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Once the order has been shipped, cancellation requests will not be accepted
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
📧 Email: @khushacreations.com
📍 Location: India